POLICIES
Shipping · Returns · Customs
Everything you need to know about delivery, returns and international orders from Ekiztas Collection.
Shipping & delivery
Ekiztas Collection ships worldwide from the UK within 2 working days of your order being confirmed. You'll receive an email with your tracking number as soon as your parcel has been dispatched.
Delivery times below are estimates from the day you order. Occasionally a parcel can take a little longer – for example if it's held at customs.
United Kingdom
- Royal Mail First Class Signed For (1–3 days): FREE
- Royal Mail Special Delivery (next day, recommended for high-value orders): £8.50 – FREE on orders over £200
Europe
- Royal Mail International (5–10 days): £10 – FREE on orders over £150
- UPS Express Saver (2–4 days): £20 – FREE on orders over £250
United States
- Royal Mail International (5–10 days): £10 – FREE on orders over £150
- UPS Express Saver (2–4 days): £20 – FREE on orders over £250
Australia & New Zealand
- Royal Mail International (7–14 days): £10 – FREE on orders over £150
- UPS Express Saver (2–4 days): £20 – FREE on orders over £300
Rest of the world
- Royal Mail International (7–14 days): £10 – FREE on orders over £150
- UPS Express Saver (2–4 days): £20 – FREE on orders over £300
Royal Mail International is tracked until your parcel leaves the UK. UPS Express Saver is fully tracked to your door. Free shipping thresholds are based on your order subtotal after any discounts. Prices shown in other currencies are converted at checkout.
Returns & refunds
Vintage watches: due to the nature of vintage items, orders are not eligible for return or refund, and all sales are final.
Watches advertised as working are double-tested before shipping and fitted with a new battery, as part of our satisfaction guarantee. Any non-working watches are clearly stated in the product description, so please read each listing carefully before buying to avoid any disputes.
Brand-new Ekiztas watches: new Ekiztas-branded watches, such as the Ekiztas Half Moon, come with a 1-month return period from the date of delivery, as stated in their listing.
Condition of vintage items
Vintage and pre-loved items may show signs of wear or small imperfections. Every item is shipped in the condition pictured and described in its listing. If you'd like more information about a watch before buying, please contact us at ekiztascollection@hotmail.com or on live chat – we're always happy to send extra photos or details.
Ekiztas Collection is not responsible for any damage caused by incorrect use or care of the products. To help your watch last, please read our Wear & Care guide.
Lost, returned & unclaimed parcels
Ekiztas Collection is not responsible for any lost or undelivered parcels.
If a parcel is refused on delivery, missed, or left unclaimed, it will be returned to us and we'll contact you to arrange a new delivery. The cost of re-delivery is paid by the customer, and a new shipping label will need to be purchased (£15).
Likewise, if an order is returned because of incorrect address details provided at checkout, the customer will be charged again for delivery.
International customs & duties
Orders shipped outside the UK may be charged import duties, taxes or carrier handling fees by your country when they arrive. These charges aren't included in our prices or shipping costs, and are the customer's responsibility.
- United States: since August 2025, parcels of any value entering the US can be charged import duty.
- European Union: VAT, and sometimes a carrier handling fee, is usually collected on delivery.
For more information, please contact your local customs office, or get in touch before ordering.
Questions?
If anything isn't clear, get in touch or message us on live chat before ordering – we usually reply within 3 hours.
These policies do not affect your statutory rights.